As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Processing Time

• Orders are processed within 2–4 business days.
• Custom or personalized canvases may take 1–2 weeks to prepare.
• You’ll receive a shipping confirmation email with tracking once your order has shipped.

Shipping Rates & Delivery

• Shipping costs are calculated at checkout based on your order weight and destination.
• We offer Standard Shipping (3–7 business days) and Expedited Shipping (1–3 business days).
• Free standard shipping on U.S. orders over $50.
• All orders ship via USPS, or FedEx, depending on size and location.

International Shipping

• We currently DO NOT ship internationally

Order Tracking

• Once shipped, you’ll receive an email with your tracking link.
• Please allow up to 24 hours for tracking updates to appear.

Lost, Delayed, or Damaged Packages

• We are not responsible for delays caused by carriers or incorrect shipping details.
• If your order arrives damaged, please contact us within 7 days with photos so we can assist.
• Lost or stolen packages should be reported directly to the carrier; we’ll do our best to help you with a claim.

Address Changes & Cancellations

• If you need to change your shipping address or cancel your order, contact us within 12 hours of placing it.
• Once an order has shipped, we are unable to make changes.

Questions?
Email us at admin@aperfectstitchfl.com — we’re happy to help!

We want you to love your needlepoint purchase!
If something isn’t right, we’re here to help. Please review our return policy below.

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🧵 Eligibility for Returns

• Returns are accepted within 14 days of delivery for unused, unopened items in their original packaging.
• To be eligible, your item must be in the same condition that you received it — unused, unstitched, and free of odors or damage.
• Custom canvases, personalized designs, digital downloads, sale items, and gift cards are non-returnable.

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📦 How to Start a Return

1. Email us at admin@perfectstitchfl.com with your order number and reason for return.
2. We’ll provide return instructions and a shipping address.
3. Once your return is received and inspected, we’ll notify you of approval or rejection.

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error.

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💰 Refunds

• Approved refunds are issued to your original payment method within 5–7 business days after we receive your return.
• Shipping charges are non-refundable.

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🔄 Exchanges

• Exchanges are accepted for the same item (if available) or store credit.
• To start an exchange, please email us at admin@perfectstitchfl.com within 14 days of delivery.

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❗ Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos. We’ll make it right as quickly as possible!

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💬 Questions?

We’re happy to help!
Email: admin@perfectstitchfl.com